Warranty Terms and Conditions
All products are covered under the manufacturers terms of warranty. The warranty period will vary depending on the product purchased, please check on each individual product page for the warranty specific to that product.
Pure Sleep Bedding Pro Rata – 10 Years 5 Years 2 Years – Warranty Terms and Conditions
Quality, care and craftsmanship are designed into every sleep system we manufacture, ensuring you years of luxurious comfort and sleep.
- Your PURE SLEEP product will be replaced or repaired without charge at the manufacturer’s discretion, should your mattress be defective because of faulty workmanship or structural defects.
- Body impressions are caused by natural compressions of quality upholstery materials and are not structural defects. Insulation materials will soften slightly in predominant sleeping areas (compression points).
- To ensure optimum mattress performance and even wear and tear, rotate your mattress end to end and flip alternately every 2 weeks during the first 3 months of use. Thereafter turn at least every month to let your mattress adjust to your body weight. In the event you have purchased a single sided mattress, simply rotate your mattress end to end.
- Guarantee shall not apply if bedding is burned, soiled, is in an unsanitary condition, or is otherwise abused or damaged.
- This mattress performs best on a Pure Sleep ensemble base which provides it with optimum support. Please be aware that slat or posture slat bases do not provide the correct support this mattress requires and that your warranty may be void if the base does not have the correct level of support.
- Your Pure Sleep Limited Guarantee is valid only to the original purchaser.
- All transportation costs are the sole responsibility of the purchaser.
- Service and handling charges will apply.
- Claims under this warranty are subject to proportional time adjustment for fair wear and tear.
- This Guarantee is limited to any one user not exceeding 110kg. For persons exceeding this weight please have your retailer contact our factory for an alternative model.
- In the unlikely event you observe a defect, you should contact the retailer from whom you purchased this product. You must provide proof of date and place of purchase.